Last updated: 26 October 2026
Digital delivery
Software licences and usage packages are delivered through account access, licence assignment or a download link, depending on the product. Activation timing and any access period are stated in the quotation or order details before payment. No physical shipment is made.
Projects and services
Custom software, integration and maintenance work follows written milestones, scope, acceptance criteria, required customer inputs and access, and a timetable. Delivery and acceptance records are shared by email or another agreed method. Changes to scope or timing require agreement.
Cancellation requests
Cancellation or change requests may be sent to [email protected] with the quotation or order reference. For business projects, work already started and milestone payments are assessed under the written agreement. Statutory consumer withdrawal and non-conformity rights remain unaffected.
Consumer withdrawal
Subject to statutory exceptions, consumers may withdraw within fourteen days of concluding a service agreement without giving a reason. Relevant exceptions may apply to instantly performed electronic services, instantly delivered intangible goods and services begun with the consumer’s consent during the withdrawal period.
The applicable exception and any required early-performance consent are explained before sale. There is no unconditional “no refunds” rule for all digital products or all custom software work. See the distance sales agreement.
Refund processing
For a valid consumer withdrawal from a service agreement, the payment is refunded within fourteen days of the notice in accordance with applicable law. Card payments are refunded to the original card; posting time varies by bank. For bank-transfer refunds, the original payer and account details are verified. Consumers are not charged an additional processing fee for exercising a statutory refund right.
Missing or incorrect delivery
Access failures, incorrect licences or non-conforming delivery may be reported to [email protected] with the order details and a description. Requests are handled under the agreement and applicable law without limiting the consumer’s statutory remedies.